THE Service NSW team at Nelson Bay have clocked up their 50,000 customer this week since the branch opened in September 2016.
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The branch is proud of its track record of dealing with 93 percent of queries in under ten minutes while attaining a 96.8 percent satisfaction rate from customers.
Kristy Riley the Manager of the Nelson Bay branch of Service NSW told News Of The Area, “We mostly deal with Fair Trading enquiries along with motor vehicles and licensing, and of course in the peak season in the Bay there are lots of maritime services like moorings and boat licences.”
Minister for Finance, Services and Property Victor Dominello told News Of The Area, “If members of the corporate sector were gaining customer satisfaction rates of 97% they would be happy with these numbers, but for government to be doing this is mind blowing.”
Customers at the branch are surveyed as they leave but the team also see comments about their service on social media.
Minister Victor Dominello is excited about some new technology which is coming our way as well with a digital driver’s license and proof of age card.
A trial of the technology currently being conducted in Dubbo.
Service NSW is literally your one stop shop for government services in the Bay.
By Marian SAMPSON