Council services continue – online and by phone


MIDCOAST Council will continue to provide services to the community both online and via the customer service phone line while the NSW Government’s stay at home orders are in place for regional NSW.

Facilities, including customer service centres, libraries, visitor information centres, the Manning Regional Art Gallery and Manning Entertainment Centre, will close their doors to public access for the duration of the order.

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General Manager Adrian Panuccio said that while the majority of Council facilities will be closed to the public, Council staff will be continuing to work to deliver services for the community.

“Our customer service phone line will continue to operate, and we have a range of ways that the community can interact with us online, so the community can continue to do business with us during the coming week,” General Manager, Adrian Panuccio said.

Mr Panuccio said Council had a detailed plan to continue to deliver services, while protecting Council’s workforce, in line with any requirements of the State Government.

“While a number of staff will be working from home, we are certainly committed to continuing our services to the community as seamlessly as possible.

“Our water, waste, sewer, works and maintenance services will continue as a matter of public health and safety, along with essential inspections and regulatory functions.

“These will all be undertaken with appropriate COVID-safe measures in place.

“This includes social distancing, frequent hand sanitising and wearing of masks.”

See a list of Council facilities and their operations below, and Council’s website and social media pages will continue to be updated with relevant information about the operation of Council facilities and services.

For further information regarding the stay at home restrictions visit or contact Services NSW on 13 77 88 with your COVID related enquiries.

Service information

Customer Service Line: operating as usual 8.30am – 4.30pm 7955 7777

Online services: operating as usual at or email [email protected]

Kerbside waste collection: operating as usual

Pounds: operating as usual for pound adoptions and urgent animal control

Parks / playgrounds / public toilets: open

Building Certification: operating as usual

Lodging Development Applications: lodge online via the Planning portal:

Stroud Customer Service: closed for in person assistance, contact by phone or online

Tea Gardens Customer Service: closed for in person assistance, contact by phone or online

Libraries: closed

Visitor Information Centres: closed contact by phone 1800 802 692 operating normal business hours or email [email protected]

MidCoast Assist: closed for all centre-based activities, however operating to provide essential services, contact by phone 1300 65 88 30

Waste Management Centres, Tip Shops and Tuncurry Return and Earn: closed to general public, open usual business hours for commercial waste

Council-managed Community Halls: closed

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