CUSTOMER satisfaction research and ratings agency, Canstar Blue, has announced First National Real Estate the winner of its 2016 ‘Most Satisfied Customers’ award, following customer research about the experience of homeowners, tenants and landlords with Australia’s largest real estate brands.
In assessing quality of service delivery nationwide, Canstar Blue focused on a series of measures incorporating agent advice and communication; problem resolution, value for money, marketing, moving services, contract handling and finally, overall satisfaction.
First National Real Estate was the only real estate company to achieve 5-star ratings.
As members of Australia’s largest network of independent agents, First National Real Estate Hawks Nest was delighted to be recognised as a customer satisfaction leader.
First National Hawks Nest sales manager, John Rumble told News Of The Area, “‘There can be no greater measure of the success of the client / agent relationship than overall satisfaction.”
“ This award represents the fulfillment of our membership’s nationwide commitment to ensure we deliver Australia’s best real estate sales and property management services,” he said.
Last year, First National Real Estate also received the Canstar Blue award for overall customer satisfaction in New Zealand, thus highlighting the excellence First National agencies provide on both sides of The Tasman.
“Each and every one of our offices is committed to customer satisfaction so it’s no coincidence our network has now won this award in both countries. We see this as proof positive that our culture, training, communication, service and commitment to results sets us apart from our competitors,” John said.