Risk of misinformation on the rise

A copy of a post from Facebook showing the NSW Government addressing misinformation in relation to COVID-19 exposure at Raymond Terrace.


THE rise of social media has changed the way we seek out information.

Findings delivered in the latest Togetherness Index released last week by strategic communication consultancy SenateSHJ, show that people are turning more and more to social media platforms for their important information.

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According to the report, one fifth of people act on what they see or hear on social media and a quarter of those people trust the information they find on social media.

This has seen the risk of misinformation on the rise as people disengage from traditional communication.

A strong example of this was the rumor circulated widely on social media last week that Big W at Raymond Terrace was a site of concern for potential Covid-19 exposure.

The report found that social media is playing a significant role in motivating people to change their behaviour, which amplifies the risk of misinformation as well as helping to connect people.

A third of those surveyed found communication on social media from sources other than friends and family effective.

A quarter trusted this information while a fifth of people say they have changed their behaviour because of what they have found on social media.

Darren Behar, Managing Partner at SenateSHJ, said the proportions have held up despite warnings about the influence of social media and of misinformation found on these platforms.

He said, “At the same time the influence of business, government, local community leaders and even friends and family have slipped.

“It would seem we are less engaged with traditional sources of information, perhaps because of COVID-19 fatigue.

“People are turning to social media for information, and while they may find trusted sources, the risk of exposure to misinformation is heightened.”

Nationally, less than four in ten Australians are engaging with government communication, slipping from almost 50% during the first half of the COVID-19 pandemic, and media now only influential with one in four according to the annual Togetherness Index.

Fewer than one in three respondents gave a lot or some thought to communication from community leaders, while 24% did so to communication from leaders of large businesses – also down on last year.

Concerningly the most powerful influencers of our behaviour, family saw the most significant drop from 57 to 43%.

Jodie Wrigley, Head of Health and Social Change at SenateSHJ, said it is now more important than ever to ensure people can spot misinformation.

“Eighteen months into this pandemic people are engaging less with communication from businesses and leaders in the community showing they are fatigued and potentially complacent.

“This is to be expected.

“It’s important to keep bringing the community together, to appeal in many ways to different sectors of the community and to do so in a variety of ways, including at the community level.

“We must also make sure people who are turning to social media know where to go for trusted information, and how to pick up on misinformation.”



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