Free 24-hour GP Telehealth Service for People Affected by Floods (or Flood-impacted Communities)


THE free 24-hour Healthy North Coast GP Telehealth service has been established to support people affected by the severe weather and flooding on the NSW North Coast.

Residents in flood-affected areas who are not able to get an appointment with their regular GP can phone the service on 1800 931 158 to organise a phone or video appointment any day of the week.

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Healthy North Coast GP Telehealth can provide:

  • Information, advice, diagnosis and treatment
  • Prescriptions sent to your local pharmacy
  • Medical certificates
  • Specialist referrals.

After their appointment, a care summary can be sent to the patient, their regular GP and to My Health Record.

This service has been funded by Healthy North Coast through their North Coast PHN program and is part of the Commonwealth’s flood-relief support program.

It is offered in partnership with Telstra Health through the HealthNow platform.

Across our region, local health services have been impacted and some are still closed due to power outages, staff shortages and floods.

The 1800-service is designed to be used if people in flood-affected areas are not able to get an appointment with their regular GP.

The Healthy North Coast postcode checker will tell you if you can use this service.


In medical emergencies, call 000 (Triple Zero) immediately.

If you require rescue, assistance to evacuate or other emergency help, ring NSW SES on 132 500.

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