Council renews partnership with Service NSW for business support program

A partnership between Coffs Harbour City Council and Service NSW has been renewed to help support new businesses in the region. Photo: Service NSW.


COFFS Harbour City councillors have unanimously agreed to renew Council’s partnership with Service NSW to deliver a business support program within the Coffs Harbour Local Government Area (LGA).

The business support program (previously known as the Easy to Do Business Program) commenced in 2018 by the Department of Premier and Cabinet, Service NSW and the Office of the NSW Small Business Commissioner to encourage investment in small business.

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The program aims to streamline the processes of opening and running a business.

The initiative focuses on coordinating and navigating through the various government approvals required by new business owners.

Service NSW provides a digital platform and upfront information regarding what is required by a potential new business owner from all of the approval authorities, including Coffs Council.

A business concierge service, via a single phone number, is also provided to support customers through the

Benefits of the partnership include improved support and a single source of information for target businesses, reduced duplication, streamlining of the processes associated with opening and growing a business, and improved quality of information provided to Council, helping to reduce processing and assessment times.

“Improving processes to enable business to open faster and create jobs has the potential to positively impact our local economy,” a Council report on the partnership stated.

Council has been involved with the program since 2018.


Coffs Harbour City Council. Photo: Emma Darbin.

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