Breaking the sound barrier – A local story of workplace inclusion

Scott Suckling, is coming up to his six-month milestone working for David Bishop, owner of Coach Care Nambucca Heads, with Jenna from CHESS Connect

COACH Care Nambucca Heads owner David Bishop is giving a big thumbs up to his young trade assistant, Scott Suckling, who is heading to his half year milestone with the company.

Living with a hearing impairment, Scott wears a cochlear implant to improve his hearing and communication.

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This can be a challenge in a busy and noisy workshop environment so when Scott was scouting around for employment it was important to him that he find an employer who could be accommodating.

David, whose business is bus refurbishment, was seeking a casual trade assistant to help with general tasks around the workshop like labouring, fiberglassing and welding.

Local disability employment service CHESS Connect came into the equation and knowing Scott’s resume, reckoned he’d be the perfect match in mind.

When David first considered recruitment from a disability service, he wasn’t too sure what to expect, but Recruitment Partner Jenna at CHESS Connect had the perfect candidate in mind.

When Jenna suggested Scott as a prospective employee for Coach Care, David was immediately interested as he has extensive experience communicating with individuals with hearing impairments.

He knew that people with different abilities brought unique perspectives and creative problem-solving skills to the workplace.

“Matching the right jobseeker with the right employer is a key part of what we do as a disability employment service,” said Jenna.

“We take the time to really understand what the employer needs and that those needs can be met by any candidate we put forth.

“Often this means some accommodations in the workplace and extra support from us, but the result is an employer with a team member who is local, reliable, and supported to work in their business for the long-term.”

Scott is about to celebrate six months of employment at Coach Care.

“Scott is a forward thinker with a great attitude who takes pride in his work,” said David.

“He’s a huge asset to Coach Care.

“Since he’s been here, he’s increased productivity, always looking for that next task, working independently and becoming a valuable member of our team.

“We look forward to seeing Scott grow within our business.”

The Nambucca CHESS Connect team will continue to provide David and Scott at Coach Care with local face to face support for as long as they need.

CHESS Connect welcomes enquiries about job placements, phone 1800 899 017.


One of the refurbished Coach Care buses that Scott works on.

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